| 1. | I have Windows XP on my computer, so do I signup for the Windows hosting then? |
| | No. Your operating system does not matter when selecting a plan. Most of the time, the webserver is
transparent to the user. |
| 2. | Does the standard hosting plans (Linux) support ASP or .NET pages? |
| | No. We have found that running ASP pages on Linux is very limited in its use. Therefore, we will only support ASP and .NET on our Windows plan. |
| 3. | What is the difference between Linux and Windows plan? |
| | Linux supports CGI/Perl/PHP and MySQL natively. Windows will allow you to publish in ASP, .NET pages and has support for MS SQL, MS Access databases.
Linux runs on CPanel and Windows runs on Plesk control panel
Unless you have a special need for Microsoft Products like ASP, then our standard hosting plan is best suited for your website. |
| 4. | I have never used Linux before so I don't know if I can manage my website on the standard hosting plans. Does this mean I have to pay extra for Windows plan? |
| | No. All our hosting plans do not require you to have knowledge of that
operating system. For the most part, the webserver is transparent to the user.
The Cpanel Control panel on Linux will help you manage things like email creation, common
script(like Formmail) installations, and backup. If you know how to use a mouse and keyboard, you will be able to manage your website with our control panel.
Note: This does not mean that our control panel will create your website. You will still need to have knowledge of how to create and design your website. |
| 5. | What other forms of payment do you accept besides Visa, Mastercard and American Express? |
| | We accept cheque, money order, Paypal, Western Union and Interac email money transfer.
During the signup process, simply put in the notes section on the type of payment you would like to use.
In the Card No. field, just put enter 1111, in CVV2 field, enter 123 and in credit card expiration field, 1, 2019. |
| 6. | I still have some questions and not sure which plan is right for me. Now what? |
| | Sure, you can reach us with any questions:
Toll Free Sales Dept : 1-888-821-7888 between 6:30 AM - 6:00 PM PST 7 days a week.
Ticketing System: Click here.
Live Support: Click on our Live support on the menu bar.
We will be happy to answer any questions that you may have |
| 7. | Many Companies claim to be Canadian and have servers in Canada but they are not. Are you really Canadian? |
| | Yes.
Canadianwebhosting.com is owned by Canadian and operated
by Canadian. We have been in the web hosting
business for over 10 years, operating in Vancouver, B.C., Canada. |
| 8. | Does the 60 day money back guarantee apply to all plans? |
| | The 60 day money back guarantee only applies to shared hosting plans, VPS plans and reseller plans.
There are no refunds on dedicated servers, install fees for custom software, domain name purchases, or SSL purchases. |
| 9. | Is the shared hosting plan really unlimited space and bandwidth? |
| | Yes. |
| 10. | Are there any restrictions on the space usage? Can I upload and backup my computer to your services. |
| | You may not use the shared hosting plan as a backup/storage device. For a list of restrictions, see our legal page at http://www.canadianwebhosting.com/legal.asp. |
| 11. | Do you have a hosting forum? |
| | Yes, at http://forums.canadianwebhosting.com |
