Managed Hosting Support

Canadian Web Hosting is proud to offer comprehensive server support with scalable management services to make sure you and your server are covered 24/7. Each of our packages focuses on reducing and streamlining the management costs related to your servers by providing you with critical services like backup, continuous monitoring, security patching and comprehensive troubleshooting. With Managed Support, you can feel rest assured that you have the additional security and support you need to keep your site online.

Features and Benefits

Canadian Web Hosting offers managed services in support of our Linux and Windows Virtual Private Servers (VPS), Cloud Servers and Dedicated Servers. Because we understand that every application can have different infrastructure requirements, we offer a range of managed solutions from server administration to more advanced support for clients with horizontally-scalable systems, high transaction and complex server architectures. At Canadian Web Hosting, we will work with you to structure a managed solution that is best-suited for your specific IT needs. Our hands-on approach helps free your IT organization from non-core tasks like configuration, deployment and monitoring tasks that in turn allow your IT resources more time to address the issues that drive value to your bottom line.

Our managed services are based on three critical areas - performance, flexibility and support:

Performance – As an organization, Canadian Web Hosting utilizes only best-in-class services including hardware, bandwidth and infrastructure. Because of that we can deliver unmatched performance and reliability. And in contrast to many of our web hosting competitors, we can tailor our managed hosting environments for low latency and high availability by employing customized solutions including enterprise-grade storage, network and server elements.


Flexibility – Unlike other providers who may only offer pre-packaged options, most of our web hosting solutions can be customized based on any unique client requirements. Our goal is to only deliver the services you need by utilizing industry leading technologies combined with our broad suite of IT Infrastructure services, including public and private cloud and our redundant infrastructure.


Support – Whether it is supporting a VPS, small dedicated server or managing a large-scale virtualized environment, Canadian Web Hosting has 24/7 support with certified engineers on staff who can act as an extension of your teams.


“Ground-up” infrastructure knowledge – Because we design and build our own services, we know everything about your hosting environment from the ground-up. That means better reliability, improved security, responsive problem resolution and an improved customer experience. Our enterprise-class hardware and fully-redundant services employ a multi-layered security approach built on top of our SSAE 16 Type II certification.

What Is Managed Hosting

Canadian Web Hosting’s Managed Hosting Services gives you direct access to our team of experts, who can help you with all phases of your web hosting requirements. This includes the initial planning, deployment, and hosting of your website or application. With our team working as an extension of yours, you can watch your initiative succeed and spend more time on what’s most important to you – your customers. Here is a list of some of our features included in our managed support offerings:

• Kernel Upgrades, OS patches
• Backups and restoration help if needed (only on servers with 2 or more drives)
• Cpanel/WHM Updates
• PHP updates
• MySQL updates
• System pre-installed services updates.
• WHM/Cpanel assistance includes but not limited to, creating, deleting, setting up, email and dns
• PHP compilation
• MySQL/MS SQL optimization
• SSL configuration and installation
• Custom DNS configuration
• Email troubleshooting
• FTP troubleshooting
• High Server Load troubleshooting
• Best Effort Third Party Application Support
• Hardware Replacement SLA 1-6 hours
• Compromised Server Recovery
• Software Firewall Installation and Configuration
• Failed Drive service restoration, we will assist in restoring of all accounts to our ability
• Database corruption assistance
• Assistance with system alerts or warnings
• Hands on help with preinstall system settings
• High Bandwidth consultation needs