My name is Cameron Watson - I am the President of QAIassist - we reside in Ottawa, Canada
We have been a long standing customer and supporter of Canadian Web Hosting - we have had an account with Canadian Web Hosting for over five years.
During that time there have been occasions where we require technical support - in these instances we call into technical support and access support from your organization. In some cases the support needed requires a simple explanation, other times the problem is more complex.
I (pesonally) ran into some technical difficulties working on a number of problems over the weekend - although I have some technical expertise I was over my head in trying to understand the problems and any potential solution. Although we work with other tool vendors and rely on their support to get us through problems, I have never witnessed a better techncial support experience than I received this weekend.
Due to fate and/or good fortune I happen to be connected to a gentleman by the name of Lester Maquinano - I first provided Lester a context and background of my problems - he quickly grasp the problem(s), diagnosed it, and went upon his way to ensure they would be resolved. The support call lasted well over an hour and through its duration he routinely explified his expertise of the product, his keen ear for listening, his patience to explain, his courtesy for making me comforatble, and his doggedness to stay engaged until everything and all was resloved to my content.
I just wanted to let you know how much I appreciated all Lester's commitment and investment to help me in my time of need - I suspect you already know he is a Prince amongst men and a master at his vocation - I am sure he would be the perfect example to guide and nurture new staff on how things are to be done. I know I am probably going on far too long, but I wanted to let you know how fortunate you are to have a resource like Lester at your employ - I only wish I (as a President) I could find resources with as much dedication, expertise and willingness to go out of their way to help their clients.
Lester has provided me a returned confidence that is these days of haste and waste, there still remains resources that can deliver value to the clients and the client relationship.
PS - For the record, it was I who insisted that Lester provide me your email address - in his humbleness (he was not seeking acknowledgement) he was hesitant in providing me your email address. I insisted I wanted his bosses email address so I could send an email complimenting the client/technical service.
10/14/2012 6:27:00 PM
I wanted to mention that my experiences with Canadian Web Hosting this past weekend (during the migration of our website of rccbc.ca and DNS hosting from our old hosting company to yours) has been an enjoyable one.
I deal with support personnel from a variety of organizations and the level of service that your organization has provided has convinced me to put forward Canadian Web Hosting name on my short-list of recommendations that I am putting together for another one of my clients.
Hello again Ray,
I can't thank you folks enough for your efforts in helping to solve this
Whenever I have a problem that I can't seem to solve on my own first I know
I can count on you folks to always be helpful.
Your service is amazing.
Again, I thank you and your team so much and I wish you all the best.
My Warmest Regards,
I just wanted to say thanks to everyone for the response you provide - I have worked with many hosting providers in the last 15 years and you definitely are at the top of the list. I will continue to recommend your service to all my clients.
As a freelance consultant I spend significant periods of time travelling sometimes even abroad and for some reason is when I´m not home when things need to be done and something gets on the way to delay things. Fortunately when it comes to providing web hosting services to my clients I have Canadian Web Hosting to back me up and help me every step of the way when a compliance issue or any other issue gets on my way. They understand my needs and my Client´s needs and get out of their way to provide top notch customer support. I recommend CWH to be your Web hosting provider, You will never be disappointed. Tony CWH CEO makes sure things roll on wheels for you, and his team make every effort possible to deliver high quality service that at the end results in a great customer experience for both you and your clients.
Thank you, Tim, for your analysis and your follow-up actions!
We very much appreciate the service we get from CWH.
Now if we could only figure out why my email from my SMTP server is
considered spam everywhere, we'd be golden ... but according to
[CWH_T #KTL-990859] this cannot be done. Ah, well.
Thank you very much for all your help! I couldn't do this without you folks.
. . . . . . . Ken
Thank you very much for your terrific assistance today with my computer
problems. You have provided me with excellent customer service and a great
I think your boss should give you a raise!!!
I still have several clients
that are hosted under CWH and I will continue to refer your services to any
of my future clients who need reliable linux-based hosting. The big
difference between you guys and the other guys is the top-notch quality of
service you provide to your customers time and time again. No matter what I
asked, your support staff went well above the call of duty so I will
continue to sing your praises. If you want to quote this in a testimonials
section, please do. In fact, if you want me to write anything in addition
to or to support this, please feel free to ask me.
Thank you to you and everyone that helped me this weekend. It was so
incredible to receive such amazing help during this very frustrating
experience. You all are great to work with.
I think you can close this ticket now.
Please relate our thanks to all members of the support team. Lately we had a
need to take care multiple issues and you guys worked hard to resolve them.
With this kind of support we can take on more projects which in return will
provide additional revenue for you as well.
Thank you to all of you